Being smart is not enough
Leaders know that it takes more than technical ability and business savvy to be successful in today’s business environment. The ability to communicate and deal with conflicts effectively is equally, if not more important. While some have more talent than others in this area, it is clear that in today’s world, a genuinely solid level of competence in interpersonal communications is absolutely essential.
Leading Courageous Conversations teaches a concrete, actionable set of tools and skills that reduce conflict in the workplace, increase time on task and measurably reduce the costs of people problems. It is an intensive, skills-based training that develops interpersonal communication and conflict resolution competencies in managers and supervisors. This program is proven to deliver, and was originally developed by two time Nobel Peace prize nominee Dr. Thomas Gordon of Gordon Training International.
A powerful set of tools
Through Leading Courageous Conversations, your organisation’s leaders learn, practice, and understand when and how to apply a powerful set of tools that measurably influence their workers’ behaviours and habits, and create a culture of a culture which taps the creative resources, abilities and productivity of all its members, not only its leaders. The result is a more productive, efficient and fulfilling workplace.
We also provide a simple 360 assessment tool with this program, so that your development can be monitored.
The skills you take away
Specifically, the four basic relationship skills you will learn are:
- The ability to determine who owns the problem in any interaction – so that the optimum communication tool can be chosen each and every time.
- The ability to listen with understanding and acceptance when others are troubled – ensuring that problems get handled on the spot and productive work can take place.
- The ability to express concerns clearly, honestly and assertively – and therefore avoid the blame game or avoidance of the problem.
- The ability to resolve conflicts – in such a way that no-one loses.